Privacy Policy

1. Who we are

The data controller responsible for the processing of personal data described in this notice is:

For data-protection enquiries, please use the contact details in section 14 below. [Optional: appoint a Data Protection Officer / contact person and name them here.]

2. Scope of this policy

This Privacy Policy applies to the IPNET website at https://ip-net.ch and to any direct interactions you have with us (contact form, AI chat assistant, email, phone). It explains how we collect, use, share, and protect personal data, and what rights you have. Where applicable, we comply with the Swiss revised Federal Act on Data Protection (revFADP, in force 1 September 2023) and the EU General Data Protection Regulation (GDPR).

3. Data we collect

3.1 Information automatically collected when you visit the website

• Technical data: IP address (truncated where possible), browser type and version, operating system, referring URL, pages visited, date and time of access, approximate location derived from IP
• Logged for security purposes and to detect abuse

3.2 Information you provide via the contact form or the AI chat assistant

• Full name
• Company name
• Email address
• Subject or area of interest (e.g., networking, AI infrastructure, security)
• Timeline or urgency of your request
• Free-text description of your project or question
• Date and time of submission

The AI chat assistant runs entirely in your browser. When you click "Send to IPNET team", the collected information is composed into an email and opened in your default mail client — you choose whether to send it. The data is not transmitted to IPNET unless and until you actually send the email.

3.3 Information from business interactions

• Names and contact details of representatives of customers, prospects, partners and suppliers
• Correspondence (email, calls), proposals, contracts, invoices
• Project documentation, configuration data and operational logs relating to services we deliver to you

3.4 Cookies

See section 8 below.

4. Purposes of processing

We process personal data for the following purposes:

• Responding to your enquiries and providing requested information
• Negotiating, concluding and performing contracts
• Delivering professional and managed services you have engaged us for
• Customer relationship management, account administration and invoicing
• Securing our website and IT systems
• Improving our website, content and services
• Sending occasional service or product updates — only with your prior consent for direct marketing
• Complying with legal, regulatory and tax obligations

5. Legal basis for processing

Depending on the activity, we rely on one or more of the following legal bases (Art. 31 revFADP / Art. 6 GDPR):

• Performance of a contract or pre-contractual measures (e.g., responding to an enquiry, delivering a service)
• Legitimate interests of IPNET (e.g., securing the website, business administration, basic statistical analysis), balanced against your interests and rights
• Your consent (e.g., non-essential cookies, direct marketing communications), which you may withdraw at any time
• Legal obligation (e.g., accounting and tax retention requirements)

6. Recipients of data

We do not sell, rent or trade personal data. We may disclose personal data to the following categories of recipients, only to the extent necessary for the purposes set out above:

• IPNET employees with a need to know in order to perform their roles
• Service providers acting on our behalf as data processors (e.g., email and document hosting, IT infrastructure providers, professional advisers) — bound by confidentiality and data-processing agreements
• Technology partners such as Cisco, NetApp, Microsoft and others, where strictly necessary to deliver a specific service you have contracted us for
• Public authorities, courts or regulators, where legally required

[Once finalised, list specific named processors here: hosting provider, email service, CRM, etc.]

7. International data transfers

Where personal data is transferred to recipients outside Switzerland or the European Economic Area (EEA) — including jurisdictions that may not provide an equivalent level of data protection — we ensure appropriate safeguards are in place. These may include the European Commission's Standard Contractual Clauses (SCCs), Swiss Federal Data Protection and Information Commissioner (FDPIC) adequacy decisions, or your explicit consent.

8. Cookies and tracking

We use cookies in the following categories. You can accept or refuse each category via the consent banner shown on your first visit, and change your choice at any time via the "Cookie settings" link in the website footer.

The website does not currently load any third-party analytics or marketing scripts. This section will be updated when such tools are added, and your consent will be requested at that point.

9. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including any legal, accounting or reporting requirements. Indicative retention periods:

• Website server logs: [e.g., 90 days]
• Enquiries that do not lead to a business relationship: up to 24 months, then deleted
• Customer and contract data: for the duration of the business relationship plus statutory retention periods (typically 10 years under Swiss Code of Obligations Art. 958f)
• Marketing consents and unsubscribe records: until withdrawn, plus a short period to prove compliance
• Cookie consent record (cookie on your device): 12 months

10. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These include encryption in transit (TLS/HTTPS), access controls, network segmentation, regular patching, security monitoring and staff training. No system is completely secure; we make reasonable efforts to safeguard your data and to notify you and the competent authority of any breach in accordance with applicable law.

11. Your rights

Subject to the conditions set out in the revFADP and the GDPR, you have the following rights regarding your personal data:

• Right of access — obtain confirmation of whether we process data about you, and receive a copy
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure ("right to be forgotten") — request deletion, subject to legal retention obligations
• Right to restriction of processing
• Right to object to processing based on legitimate interests, and to direct marketing at any time
• Right to data portability — receive your data in a structured, commonly used, machine-readable format
• Right to withdraw consent at any time, without affecting the lawfulness of processing carried out before the withdrawal
• Right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC), www.edoeb.admin.ch, or with your local EU data-protection authority

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before acting on your request.

12. Children

This website is intended for business users (B2B) and is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version is always available at https://ip-net.ch/privacy.html. Material changes will be communicated by an appropriate notice on this page or, where appropriate, by email.

14. Contact

For any questions, concerns or requests regarding this Privacy Policy or our handling of personal data, please contact:

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